FAQs

You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is contact@goldenconcept.co.za and our phone number is +27 734285707

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 24 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-7 business days . Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations.

If you have any queries regarding your order status, contact us via email at contact@goldenconcept.co.za

The estimated delivery time is between 2-7 business days . Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

No. Currently we are not shipping to other countries outside of South Africa.

You have the right to return all orders bought directly from Golden Concept except customised orders within 30days of receiving the item. If you have exceeded the 30 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item and with the original packaging. Once your item has been returned, an inspection takes place in order to evaluate your eligibility for an exchange or a refund. We will also notify you of the decision made by the technical department via email.

There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following link: https://goldenconcept.com/pages/purchase-information

We have this information available in a care and maintenance booklet that is included in the watch case box.

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 24 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-7 business days . Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at

Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at contact@goldenconcept.co.za

If you require an address change, we can assist you via email at contact@goldenconcept.co.za Kindly note, address and shipment date changes may not be processed if the package has already been shipped out. If you need to make an urgent delivery change whilst your order is in transit, we recommend you to contact the courier directly for assistance.

Once you have placed your order, you will receive an email from Golden Concept. Please check in your spam folder too. If you have not received the email, please contact us via email at contact@goldenconcept.co.za

In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at contact@goldenconcept.co.za

In most cases, your order is cancelled because your payment was unsuccessful. This may be due to different shipping and billing addresses, or unsuccessful authentication procedures.

The estimated delivery time is between 2-7 business days . Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

Free shipping for orders over R1500 applies, shipping for orders under R1500 will be charged at R75 per shipment. Deliveries made to extremely remote areas may incur an extra delivery charge.

We use The Courier Guy for our delivery services.

This is not applicable as orders are shipped from South Africa.

The headquarters are located in Cape Town, South Africa.

Our products are shipped from Cape Town, South Africa.

Our products are shipped from Cape Town, South Africa.

Yes. All our cases work with original Apple MagSafe chargers.

Yes. Each watch case model has its own strap range. We have different options available depending on the style (except the Mansory collection). If you require support, contact us via email contact@goldenconcept.co.za

Depending on your preference, you can choose to include or exclude the Apple Watch.

Yes. Our watch case are water resistant except models with a leather strap.

We have this information available in a care and maintenance booklet that is included in the watch case box.

We have this information available in a care and maintenance booklet that is included in the watch case box.

Please contact our customer support via email contact@goldenconcept.co.za for assistance. Mention your order number and attach pictures of the parts you require.

Each watch case has its own unique size. Therefore, we recommend that you order according to the size and model of your Apple Watch.

We have this information available in a care and maintenance booklet that is included in the watch case box.

The products are designed and manufactured in Sweden.

In order to repair your case, please contact our customer support team for assistance via email contact@goldenconcept.co.za

The dimensions are available in the product information section under each model.

The preorder waiting time is an estimated time of 3 weeks on released products. For new launch products, the waiting time is specified under each product.

The main materials used in our case frames are titanium, stainless steel and carbon fibre. You can find more details in the product information section.

We use genuine Swarovski Zirconia crystals on our watch cases. In our exclusive limited edition watch cases, diamonds are also used in the frame.

Leather straps are made of 100% calf leather. Metal straps are made of stainless steel. Rubber straps are made of synthetic rubber.

Instructions are available in the booklet which you receive in the box. However, if you need assistance adjusting your strap, you can visit your local watch repair shop or contact us via email for further assistance.

As this is a high end product, we recommend cautious care of the watch cases in order to avoid discolouration, damage and scratches. We recommend occasional cleaning of the inside of the frame to avoid build up which could potentially affect the functionality of the case. For more information you can visit the following page: www.goldenconcept.com/care

Your Apple Watch warranty is not affected by the watch case. Your Apple watch warranty will still be valid as no physical changes are made to the Apple watch itself.

The warranty covers manufacturing defects. For further information, please visit the following page: https://goldenconcept.com/pages/purchase-

Leather Straps – We do not recommend you to wash the leather straps. Exposure to water can dry the leather and possibly cause damage. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather. Leather cleaning products are most suitable for cleaning a leather strap. Rubber Straps - We recommend delicately washing the rubber straps with liquid soap and lukewarm water occasionally.

You have the right to return all orders bought directly from Golden Concept except customised orders within 30 days of receiving the item. If you have exceeded the 30 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item in with the original packaging.
Once your item has been returned, an inspection takes place in order to evaluate if you are eligible for an exchange or a refund. We will also notify you for the decision made by the technical department via email.

You have 30 days to return the products if you change your mind. The product must be unused

You have up to 30 days to return your product if it is unused. To start a return, you can contact us at contact@goldenconcept.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.. If the return is eligible, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Yes, it is possible to change your order if it has not yet been shipped out. You can contact us via email to make the desired changes. If your order has already been dispatched, please wait until the package has been delivered to you and return the package back to us. We recommend you to notify us via email when this situation occurs.