Terms of service

OVERVIEW

This website is operated by Golden Concept South Africa . Throughout the site, the terms “we”, “us” and “our” refer to Golden Concept South Africa. Golden Concept South Africa offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are  browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Section 7 – Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party
tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-party links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Disclaimer of warranties: Limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Golden Concept South Africa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such Provinces or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Golden Concept South Africa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

Section 19 – Changes to terms of service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Contact information

Questions about the Terms of Service should be sent to us at +27 734285707 or info@lunabelleventures.com

Most frequently Asked Questions

HOW DO I PLACE AN ORDER?

You are welcome to contact us if you require assistance in placing your order. Please contact us via email, chat or phone. Our email is contact@goldenconcept.co.za and our phone number is +27 734285707

WHERE IS MY ORDER?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 24 business hours (except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-7 business days . Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations.

If you have any queries regarding your order status, contact us via email at contact@goldenconcept.co.za

How long does the delivery take?

The estimated delivery time is between 2-7 business days . Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

Do you ship internationally?

No. Currently we are not shipping to other countries outside of South Africa.

What is the returns and exchange policy?

You have the right to return all orders bought directly from Golden Concept except customised orders within 30days of receiving the item. If you have exceeded the 30 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item and with the original packaging. Once your item has been returned, an inspection takes place in order to evaluate your eligibility for an exchange or a refund. We will also notify you of the decision made by the technical department via email.

What is your warranty policy?

There is a warranty against any manufacturing defects which is valid for 1 year. You can find more information in the following link: https://goldenconcept.com/pages/purchase-information

How do I adjust the strap?

We have this information available in a care and maintenance booklet that is included in the watch case box.

Order Questions

Where is my order?

Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 24 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier. Once dispatched, the estimated delivery time is between 2-7 business days . Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at

Once dispatched, the estimated delivery time is between 2-4 business days which varies from country to country. Delivery times may be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for you’re understanding and patience in these situations. If you have any queries regarding your order status, contact us via email at contact@goldenconcept.co.za

Can I change my delivery address or delivery date?

If you require an address change, we can assist you via email at contact@goldenconcept.co.za Kindly note, address and shipment date changes may not be processed if the package has already been shipped out. If you need to make an urgent delivery change whilst your order is in transit, we recommend you to contact the courier directly for assistance.

I have not received my order confirmation. What do I do?

Once you have placed your order, you will receive an email from Golden Concept. Please check in your spam folder too. If you have not received the email, please contact us via email at contact@goldenconcept.co.za

My card has been charged but I have not received an order confirmation

In some cases your payment may have been unsuccessful. Even though you’ll see a pending payment, that pending status will be returned back few days after. The number of days to remove the pending status depends on your bank policies.

I have received the wrong product - what should I do?

Our goal is to deliver the correct products but due to high volume of orders, mistakes could happen during the processing of your shipment. If this happens, kindly send us pictures or even a video of the item you have received including your order number and we will do our best to deliver the correct item in the shortest period of time. If you have any queries regarding your order status, contact us via email at contact@goldenconcept.co.za

Why was my order cancelled?

In most cases, your order is cancelled because your payment was unsuccessful. This may be due to different shipping and billing addresses, or unsuccessful authentication procedures.

Shipping & Delivery

How long does the delivery take?

The estimated delivery time is between 2-7 business days . Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.

What are the shipping costs?

Free shipping for orders over R1500 applies, shipping for orders under R1500 will be charged at R75 per shipment. Deliveries made to extremely remote areas may incur an extra delivery charge.

Which delivery services do you use?

We use The Courier Guy for our delivery services.

Do I need to pay for import VAT/tax/customs?

This is not applicable as orders are shipped from South Africa.

Where are you located?

The headquarters are located in Cape Town, South Africa.

Where are your products shipped from?

Our products are shipped from Cape Town, South Africa.

Do you ship internationally?

Our products are shipped from Cape Town, South Africa.

Product Questions

Do the watch cases work with MagSafe charging technology?

Yes. All our cases work with original Apple MagSafe chargers.

Are the watch case straps interchangeable?

Yes. Each watch case model has its own strap range. We have different options available depending on the style (except the Mansory collection). If you require support, contact us via email contact@goldenconcept.co.za

Does the watch case include the Apple Watch?

Depending on your preference, you can choose to include or exclude the Apple Watch.

Are the watch cases water resistant?

Yes. Our watch case are water resistant except models with a leather strap.

How do I install the watch case?

We have this information available in a care and maintenance booklet that is included in the watch case box.

How do I adjust the strap?

We have this information available in a care and maintenance booklet that is included in the watch case box.

What do I do if I need extra parts?

Please contact our customer support via email contact@goldenconcept.co.za for assistance. Mention your order number and attach pictures of the parts you require.

Can I use a different size watch case for my Apple Watch?

Each watch case has its own unique size. Therefore, we recommend that you order according to the size and model of your Apple Watch.

How can I clean my watch case?

We have this information available in a care and maintenance booklet that is included in the watch case box.

Where are the products made?

The products are designed and manufactured in Sweden.

How can I repair my watch case?

In order to repair your case, please contact our customer support team for assistance via email contact@goldenconcept.co.za

Where can I find the dimensions of the watch case?

The dimensions are available in the product information section under each model.

What is the preorder waiting time?

The preorder waiting time is an estimated time of 3 weeks on released products. For new launch products, the waiting time is specified under each product.

What material is used on the watch cases?

The main materials used in our case frames are titanium, stainless steel and carbon fibre. You can find more details in the product information section.

What type of stones do you use on the watch cases?

We use genuine Swarovski Zirconia crystals on our watch cases. In our exclusive limited edition watch cases, diamonds are also used in the frame.

What is the material of the straps?

Leather straps are made of 100% calf leather. Metal straps are made of stainless steel. Rubber straps are made of synthetic rubber.

Purchase Information

Can you adjust my strap?

Instructions are available in the booklet which you receive in the box. However, if you need assistance adjusting your strap, you can visit your local watch repair shop or contact us via email for further assistance.

How should I look after my watch case?

As this is a high end product, we recommend cautious care of the watch cases in order to avoid discolouration, damage and scratches. We recommend occasional cleaning of the inside of the frame to avoid build up which could potentially affect the functionality of the case. For more information you can visit the following page: www.goldenconcept.com/care

Will my Apple Watch warranty be voided?

Your Apple Watch warranty is not affected by the watch case. Your Apple watch warranty will still be valid as no physical changes are made to the Apple watch itself.

What does the warranty cover?

The warranty covers manufacturing defects. For further information, please visit the following page: https://goldenconcept.com/pages/purchase-

Can I wash my straps?

Leather Straps – We do not recommend you to wash the leather straps. Exposure to water can dry the leather and possibly cause damage. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather. Leather cleaning products are most suitable for cleaning a leather strap. Rubber Straps - We recommend delicately washing the rubber straps with liquid soap and lukewarm water occasionally.

Return and Exchange

What is your exchanges, returns and refunds policy?

You have the right to return all orders bought directly from Golden Concept except customised orders within 30 days of receiving the item. If you have exceeded the 30 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item in with the original packaging.
Once your item has been returned, an inspection takes place in order to evaluate if you are eligible for an exchange or a refund. We will also notify you for the decision made by the technical department via email.

Can I return if I change my mind?

You have 30 days to return the products if you change your mind. The product must be unused

How do I return my product?

You have up to 30 days to return your product if it is unused. To start a return, you can contact us at contact@goldenconcept.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.. If the return is eligible, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Can I change my order?

Yes, it is possible to change your order if it has not yet been shipped out. You can contact us via email to make the desired changes. If your order has already been dispatched, please wait until the package has been delivered to you and return the package back to us. We recommend you to notify us via email when this situation occurs.